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How do I return an item?

RETURN POLICY



IN-STORE POLICY:

Shoe purchases can only be returned for store credit or exchanged within 14 days. If a purchase was shipped out to the customer, the 14 day exchange period applies from the date of delivery confirmation from the shipper.

We cannot accept returns of shoes that are scuffed or appear worn. Shoes should be tried on a carpeted surface in order to protect the soles before you wear them. Any of our custom-stretched shoes by our Stretching Department is considered FINAL SALE.

Accessories purchases are FINAL SALE.

All SALE items are FINAL SALE and cannot be returned or exchanged.

Store Credits are valid for a 1 year period from issue date.
  • For more information about returns, please contact our Customer Service Department at (888) 820-8866.

GIFT RETURNS

If you have received an item as a gift, you may visit either of our store locations so that we may assist you with an exchange.


FAULTY MERCHANDISE

All CHUCKiES New York merchandise is thoroughly checked. If you find a product to be faulty, please notify our Customer Service Department as soon as possible. Merchandise is considered faulty if it is received damaged or where a manufacturing fault is present in the merchandise received by the recipient. If an item is damaged as a result of normal wear and tear, it is not considered to be faulty or defective.

Wherever possible, we will make every effort to repair faulty merchandise at no charge to you; provided that requests for repairs to seasonal merchandise are made within the applicable season or purchase. However, we cannot guarantee the availability of original parts for all accessories.

Please note the following with respect to faulty merchandise:

  1. Merchandise that has been altered (either by us, including stretching requested by the customer, or by the customer or recipient of the merchandise) will not be deemed faulty and cannot be repaired.
  2. Any issues that result from normal wear and tear (such as scuff marks, scratches or worn down lifts) cannot be accommodated.
  3. It can take up to eight weeks for the repaired product to be returned to you.

If it has been determined by us that the product is faulty and a repair is not possible, we may choose to accept the return for store credit or exchange.



WEB PURCHASES via Farfetch.com

For all online return purchases placed through Farfetch.com, please refer to the Farfetch website's return policy procedures.