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International Shipping
Do you ship to my country?
  Unfortunately, at this time we only offer shipping within the United States.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?


Merchandise can be returned for a full refund (less applicable shipping charges) or exchange within 14 days of the date of delivery that is confirmed by the shipper (the “Return Period”).  Return packages must be postmarked within this 14-day limit.  After the Return Period, we may, in our sole discretion, accept merchandise for exchange or store credit, provided that merchandise is returned to us within 30 days from the original date of delivery and the return package is postmarked within this 30-day period.

Please try on shoes on a carpeted surface in order to protect the soles before you wear them.  We cannot accept returns of shoes that are scuffed or appear worn.

Accessories can be returned without being worn and will be carefully inspected upon receipt.

Please note the following restrictions on customers’ ability to return merchandise:

1.  Merchandise discounted at 50% or more can only be returned for store credit and is not eligible for free returns.

2.  Merchandise purchased with store credit is not eligible for a free return.

3.  Items designated as “FINAL SALE” cannot be returned or exchanged.

4. Merchandise that has been custom-stretched by our Stretching Department is considered FINAL SALE.



Merchandise must be returned in the condition it was received, including in the original, undamaged merchandise packaging (shoebox, dust bags, etc.) and with any original authenticity documentation.  To ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original exterior packaging provided.  (Please be sure to black out or cover any prior shipping labels that may be on your return package.)

A pre-paid UPS shipping label will be provided with your merchandise for your convenience.  Return shipping fees will be deducted from your final refund, unless the purchase was originally eligible for free shipping.  You may schedule a free UPS pick-up by calling (800) 823-7459 or you may drop your shipment off at your local UPS store or at any UPS facility. 

Alternatively, you may ship merchandise back to us using your preferred shipping method*.  Such shipments should be addressed to:


Attn: .com returns department

1169 Madison Avenue

New York, NY 10028

 * Please be advised: if you choose to ship your return merchandise by an alternative shipping method (other than by using our pre-paid UPS shipping label), CHUCKiES New York will not be held responsible for returned merchandise that is lost or damaged in transit, and you will not receive a refund or store credit for the return if such merchandise if lost or damaged in transit.

You will be notified by e-mail when your return has been received and processed.

Please be aware that merchandise purchased through our website cannot be returned to any of our CHUCKiES New York store locations.  We apologize for any inconvenience.

For more information about returns, please contact our Customer Service Department at (888) 820-8866.


Products returned in compliance with our return policy will be credited as either a store credit or a refund to the original purchaser’s credit card, excluding all applicable shipping costs.

Once your return has been received, we will refund your original payment method.  You will be notified by email when this transaction has taken place.  Please be aware that payments can take up to 14 working days to process depending on your payment provider. 


Please be advised that items can only be exchanged for a different size, based on stock availability.  If you wish to exchange your purchase for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

Due to the select nature of our merchandise, we regret that we cannot guarantee availability of merchandise for exchanges.  Please contact our Customer Service Department at (888) 820 8866 for exchange assistance.


If you have received an item as a gift, you may return it for exchange or store credit by first registering as a customer with our Customer Service Department.

The amount of the credit for gift returns will be valid for one year from the date the credit is issued and will be automatically deducted from your next purchase.  Please be aware that the customer will be responsible for any cost difference between returned gifts and subsequently purchased merchandise as well as for shipping charges (if applicable) and applicable taxes.


All CHUCKiES New York merchandise is thoroughly inspected prior to shipment.  If you find a product to be faulty, please notify our Customer Service Department as soon as possible.  Merchandise is considered faulty if it is received damaged or where a manufacturing fault is present in the merchandise when delivered and received by the recipient.  If an item is damaged as a result of normal wear and tear, it is not considered to be faulty or defective.

Wherever possible, we will make every effort to repair faulty merchandise at no charge to you; provided that requests for repairs to seasonal merchandise are made within the applicable season or purchase.  However, we cannot guarantee the availability of original parts for all accessories. 

Please note the following with respect to faulty merchandise:

1.  Merchandise that has been altered (either by us, including stretching requested by the customer, or by the customer or recipient of the merchandise) will not be deemed faulty and cannot be repaired.

2.  Any issues that result from normal wear and tear (such as scuff marks, scratches or worn down lifts) cannot be accommodated.

3.  It can take up to eight weeks for the repaired product to be returned to you.

If it has been determined by us that the product is faulty and a repair is not possible, we may choose to accept the return for store credit or exchange.