Return to Help Index
|How do I create an account?|
|1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item. Contact our Customer Service Department at (888) 820 8866 or cs@CHUCKiESNewYork.com for further assistance.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Our Customer Service Department can be reached at (888) 820 8866 or cs@CHUCKiESNewYork.com.|
|What is your return policy?|
Merchandise can be returned for a full refund (less applicable shipping charges) or exchange within 14 days of the date of delivery that is confirmed by the shipper (the “Return Period”). Return packages must be postmarked within this 14-day limit. After the Return Period, we may, in our sole discretion, accept merchandise for exchange or store credit, provided that merchandise is returned to us within 30 days from the original date of delivery and the return package is postmarked within this 30-day period.
Please try on shoes on a carpeted surface in order to protect the soles before you wear them. We cannot accept returns of shoes that are scuffed or appear worn.
Accessories can be returned without being worn and will be carefully inspected upon receipt.
Please note the following restrictions on customers’ ability to return merchandise:
1. Merchandise discounted at 50% or more can only be returned for store credit and is not eligible for free returns.
2. Merchandise purchased with store credit is not eligible for a free return.
3. Items designated as “FINAL SALE” cannot be returned or exchanged.
4. Merchandise that has been custom-stretched by our Stretching Department is considered FINAL SALE.
“THREE-STRIKE POLICY”: FOR OUR PROTECTION, CUSTOMERS WHO RETURN A COMPLETEORDER FOR REFUND THREE (3) TIMES WILL NO LONGER BE ELIGIBLE FOR FUTURE REFUNDS. ALL RETURNS OF MERCHANDISE PURCHASED BY SUCH CUSTOMERS IN FUTURE ORDERS SHALL BE FOR STORE CREDIT ONLY.
Merchandise must be returned in the condition it was received, including in the original, undamaged merchandise packaging (shoebox, dust bags, etc.) and with any original authenticity documentation. To ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original exterior packaging provided. (Please be sure to black out or cover any prior shipping labels that may be on your return package.)
A pre-paid UPS shipping label will be provided with your merchandise for your convenience. Return shipping fees will be deducted from your final refund, unless the purchase was originally eligible for free shipping. You may schedule a free UPS pick-up by calling (800) 823-7459 or you may drop your shipment off at your local UPS store or at any UPS facility.
Alternatively, you may ship merchandise back to us using your preferred shipping method*. Such shipments should be addressed to:
CHUCKiES New York
Attn: .com returns department
1169 Madison Avenue
New York, NY 10028
You will be notified by e-mail when your return has been received and processed.
Please be aware that merchandise purchased through our website cannot be returned to any of our CHUCKiES New York store locations. We apologize for any inconvenience.
For more information about returns, please contact our Customer Service Department at (888) 820-8866.
Products returned in compliance with our return policy will be credited as either a store credit or a refund to the original purchaser’s credit card, excluding all applicable shipping costs.
Once your return has been received, we will refund your original payment method. You will be notified by email when this transaction has taken place. Please be aware that payments can take up to 14 working days to process depending on your payment provider.
Please be advised that items can only be exchanged for a different size, based on stock availability. If you wish to exchange your purchase for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Due to the select nature of our merchandise, we regret that we cannot guarantee availability of merchandise for exchanges. Please contact our Customer Service Department at (888) 820 8866 for exchange assistance.
If you have received an item as a gift, you may return it for exchange or store credit by first registering as a customer with our Customer Service Department.
The amount of the credit for gift returns will be valid for one year from the date the credit is issued and will be automatically deducted from your next purchase. Please be aware that the customer will be responsible for any cost difference between returned gifts and subsequently purchased merchandise as well as for shipping charges (if applicable) and applicable taxes.
All CHUCKiES New York merchandise is thoroughly inspected prior to shipment. If you find a product to be faulty, please notify our Customer Service Department as soon as possible. Merchandise is considered faulty if it is received damaged or where a manufacturing fault is present in the merchandise when delivered and received by the recipient. If an item is damaged as a result of normal wear and tear, it is not considered to be faulty or defective.
Wherever possible, we will make every effort to repair faulty merchandise at no charge to you; provided that requests for repairs to seasonal merchandise are made within the applicable season or purchase. However, we cannot guarantee the availability of original parts for all accessories.
Please note the following with respect to faulty merchandise:
1. Merchandise that has been altered (either by us, including stretching requested by the customer, or by the customer or recipient of the merchandise) will not be deemed faulty and cannot be repaired.
2. Any issues that result from normal wear and tear (such as scuff marks, scratches or worn down lifts) cannot be accommodated.
3. It can take up to eight weeks for the repaired product to be returned to you.
If it has been determined by us that the product is faulty and a repair is not possible, we may choose to accept the return for store credit or exchange.
|When will my order ship?|
|We aim to ship all orders as quickly as possible. Orders placed Monday-Friday before 1 PM EST will be processed the same day, excluding holidays. All orders placed after 1 PM EST will be processed the next business day.
After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.